We recognize that all of our patients are unique and deserve to receive orthodontic care that reflects their individual needs. Our experienced and talented team is committed to working with you and your family to create a comfortable, stress-free, and rewarding orthodontic experience every time you visit our practice. We are pleased to welcome you and your family, and we look forward to working with you.
Treatment Coordinator and Clinical Support Team Member
Jennifer brings more than 30 years of experience in oral healthcare to helping you understand orthodontics. She loves introducing patients and parents to our practice, answering their questions, and ensuring they know their smile is in excellent hands. Jennifer takes all records, explains insurance benefits, and sets up financials. She assists in our clinic and is our credential coordinator, too.
Jennifer’s happily married and has two college-age children. She loves cooking and baking and attending jazz concerts. She’s also active in her church and loves cheering the Cleveland sports teams.
Clinical Manager and Public Relations
Shari has worked in the dental field since 2003; she’s a Certified Orthodontic Assistant who keeps us organized and running smoothly. Shari’s thrilled to be part of a team that creates great smiles and loves watching each person gain confidence. She assists Dr. Sullivan with procedures. She also oversees the clinic, coaches and trains our team, and monitors our sterilization. Additionally, she takes Invisalgn® and Incognito™ records, reviews lab work, and orders supplies. She also handles our marketing and community service projects.
Shari’s a newlywed and has a new son, Landon, too. She also has three dogs, Chevy, Cali, and Roxanne. Shari enjoys watching movies, reading, cooking, and cheering on the Cavs.
Front Desk and Communications Coordinator
Alexis is the first smiling face you see when you enter our practice. With her years of clinical experience, she is excellent at answering treatment questions and accommodating all your needs while maintaining a timely and efficient schedule. She is devoted to every patient and diligently works to ensure treatment is completed on time. She enjoys managing our Sullivan Orthodontics front desk, including Kids Club, exclusively for the younger brothers and sisters. She also is part of the marketing team. Loves updating our Facebook and Instagram with fun patient-of-the--day photos and quotes. Alexis is grateful for the way our team works together daily to provide the best atmosphere possible for both our patients and our team members.
Alexis got married in July of 2015. They have an adorable puggle named Marley and a mischievous cat named Layla! Alexis enjoys yoga, outdoors, traveling, and spending time with family and friends!
Cassie loves to watch a patient’s self-confidence build as they achieve a healthy, beautiful smile. She enjoys getting to know each patient and their family, developing lasting friendships while helping them with financial matters. Cassie’s responsible for all financial accounts and will help find financial solutions for you, as well as handling your insurance issues. Additionally, Cassie participates in marketing, new patient exams and treatment planning, and she provides clinical and front desk backup when needed.
Cassie has two dogs, a Poodle named Ginger and a Boston Terrier named Macy. She is a vegetarian who loves food and trying new restaurants. Cassie loves taking walks in the Brecksville Reservation, going to the gym, and staying healthy.
Allissa’s attention to detail and commitment to patient care is the perfect combination for her work as one of Dr. Sullivan’s assistants. She helps with patients throughout their orthodontic treatment, including applying braces, adjusting braces, and finally removing braces! Watching this progress is one of the things that make Allissa smile the most. She is the epitome of teamwork, viewing everyone she works with like a member of her family.
Allissa’s time outside the office is spent with her family, her Shih-Tzu puppy, and cat. She played tennis all four years of high school and was also involved in the arts. She even won first place in the state for drawing and 13th in the nation for extemporaneous drawing through the PTA!
Victoria returned to the Cleveland area after spending four years in sunny Florida. She enjoys all aspects of patient care, from putting braces on to removing braces at the end. She likes to explain things to patients so they feel comfortable and understand the whole process. She loves to make patients smile, and is a great team player!
Victoria is getting married in June! She enjoys reading, watching movies, playing pretty much all sports, and video games. You can find her outdoors whenever the weather is nice!